Shipping Policy

Damaged Packages​

We take great care when packaging your products and use appropriate packaging to help protect them during transit. However, once a package leaves our hands, it may be exposed to handling and transportation conditions beyond our control.

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If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photographs of the damaged product, shipping box, and packaging materials.

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These details allow us to properly document the damage and determine the best way to assist you.

For additional information regarding damaged products, replacements, or refunds, please review our Refund & Return Policy.

Lost, Stolen & Missing Packages

Once your package has been shipped, it is transferred to the selected shipping carrier for delivery.

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Lumora Body Co. is not responsible for packages that are lost, stolen, misplaced, or marked as delivered by the carrier.

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If your tracking information indicates that your package has been delivered but you are unable to locate it, we recommend checking your delivery area, mailbox, front door, or other designated delivery location. You may also want to check with household members, neighbors, or your building's management before contacting the carrier for additional assistance.

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If your package is believed to be lost while in transit, please contact us so we can review the available tracking information with you.

Questions About Your Shipment

We want your experience with Lumora Body Co. to be just as beautiful from checkout to delivery. If you have a question or concern regarding your order, please contact us through our website's contact page and include your order number whenever possible.
 

We truly appreciate your patience, understanding, and continued support of Lumora Body Co. Every order means something to us, and we are grateful that you have chosen to make Lumora a part of your everyday self-care and home rituals.
 

Lumora Body Co. — Thoughtfully crafted. Beautifully experienced.